Deleted your file?

When you select a file and then delete it, Windows doesn't in fact erase the file at all. It moves it to a special folder called 'The Recycle Bin', which is a 'holding' area for deleted files. The Recycle-Bin is accessible from your PC Desktop. Simply select the 'deleted' file and 'Un-Delete it!
A point worth noting is that if you intentionally delete a large number of files then your hard-disk can become clogged up with redundant data in this 'holding' area. If you are absolutely certain that the files in the Recycle-Bin are no longer required then it may be prudent to empty it occasionally, and reclaim the otherwise occupied space.

Forgotten where you saved your file?
Windows has a built in 'Find File' facility which will help you find your 'lost' file(s): From the [Start] button select [Find] or [Search] depending on your version of Windows. If you know the EXACT name of the file you have misplaced then type it in the appropriate box. To ensure that you find your file, just type the actual name and follow it with a dot and a star as in this example for a file called 'Shopping-List.doc'

Shopping-List.*

Finally, select the area to search. In most cases this will simply be all of   C:\
Start the search and hopefully, your missing file will appear in the 'Found' list.
If you are not certain of the exact name of the missing file then the 'Find' facility allows you to search using a partial match. Using the example above: If we knew the name was something LIKE 'Shopping-List' we could instead have entered:

*hop*.*

This would find every file with the letters  HOP  somewhere in the name.

Floppy disks and CDs
Whether you've accidentally formatted the disk or just damaged it:-
Remove the disk from the PC a soon as possible.
Store it carefully to avoid any further damage.
Contact PC-Clinic
If you cannot safely remove the disk from the PC,ship the PC to us and we will do it for you.

Computer will not boot
Check that you haven't inadvertently left a CD or floppy disk in the drive. If you have, removing it and retrying may well solve the problem.
If the problem persists, Contact PC-Clinic and we will arrange for you to ship your PC back to us for treatment..

Computer boots, but will not open Windows.
Your computer configuration may be corrupted or there may be a hardware fault. Because of the variety of Windows operating systems and configurations, it is not possible to give a standard set of rules to apply to identify the problem. If the problem is a hardware fault then possible damage and further data loss can occur by trying to restart a broken system. The likelihood is that some vital system files have become corrupted, preventing Windows from starting properly. Do not reinstall Windows, you will probably erase your data. We would strongly advise shipping the PC to us for investigation and rescue. If all else fails we will extract as much of your data as possible so that when you reinstall Windows you can restore your data safely.

Computer has booted to Windows but some data is lost.
When you close-down Windows, data is written to and erased from the hard-disk. If the data that you want still exists but is inaccessible, we need to minimise the risk of overwriting your data with Window's 'housekeeping' files. Do not keep re-starting Windows - each time you do you are probably destroying more of your 'missing' data.
Contact PC-Clinic  to arrange for shipping the PC to us so that we may try to locate your missing data.

Lost password from MS Word, Excel, Lotus, Zip, etc....
E-mail us the file. Any clues as to the type of password will help us to find the encryption key faster.